OTGCares and its affiliates
(collectively, "OTGCares", "we" or "us") are engaged in the
business of providing web-based solutions to facilitate connections between customers that
seek specific services and service professionals that offer these services. This Policy
outlines our practices in relation to the collection, storage, usage, processing, and
disclosure of personal data that you have consented to to share with us when you access,
use, or otherwise interact with our website available at https://www.otgcares.com/ or mobile
application 'OTGCares' (collectively, "Platform") or avail products or services that
OTGCares offers you on or through the Platform (collectively, the "Services").In this
Policy, the services offered to you by service professionals on or through the Platform are
referred to as "Professional Services".
At OTGCares, we are committed to
protecting your personal data and respecting your privacy.
In order to provide you with access to the Services or the Professional Services, we have to
collect and otherwise process certain data about you. This Policy explains how we process
and use personal data about you.
Please note that unless specifically
defined in this Policy, capitalised terms shall have the
same meaning ascribed to them in our Terms and Conditions, available at
https://www.otgcares.com/terms ("Terms"). Please read this Policy in consonance with the
Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and
consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
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BACKGROUND AND KEY INFORMATION
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How this Policy applies:
This Policy applies to individuals who access or use the Services or otherwise
avail the Professional Services. For the avoidance of doubt, references to "you"
across this Policy are to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage, usage, and
disclosure of your personal data, as described in and collected by us in accordance
with this Policy.
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Review and Updates:
We regularly review and update our Privacy Policy, and we request you to
regularly review this Policy. It is important that the personal data we hold about
you is accurate and current. Please let us know if your personal data changes during
your relationship with us OTGCares
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Review and Updates:
We regularly review and update our Privacy Policy, and we request you to
regularly review this Policy. It is important that the personal data we hold about
you is accurate and current. Please let us know if your personal data changes during
your relationship with us.
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Third-Party Services:
The Platform may include links to third-party websites, plug-ins, services, and
applications ("Third-Party Services"). Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We neither
control nor endorse these Third-Party Services and are not responsible for their
privacy statements. When you leave the Platform or access third-party links through
the Platform, we encourage you to read the privacy policy of such third-party
service providers.
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PERSONAL DATA THAT WE COLLECT
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We collect different types of personal data about you. This includes, but is not
limited to:
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Contact Data, such as your mailing or home address, location, email
addresses, and mobile numbers.
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Identity and Profile Data, such as your name, username or similar
identifiers, photographs, and gender.
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Marketing and Communications Data, such as your address, email address,
information posted in service requests,
offers, wants, feedback, comments, pictures and discussions in our blog and
chat boxes, responses to user surveys and
polls, your preferences in receiving marketing communications from us and
our third parties, and your communication
preferences. We also collect your chat and call records when you communicate
with service professionals through the
Platform.
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Technical Data, which includes your IP address, browser type, internet
service provider, details of operating
system, access time, page views, device ID, device type, frequency of
visiting our website and use of the Platform,
website and mobile application activity, clicks, date and time stamps,
location data, and other technology on the
devices that you use to access the Platform.
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Transaction Data, such as details of the Services or Professional Services
you have availed, a limited portion of
your credit or debit card details for tracking transactions that are
provided to us by payment processors, and UPI IDs
for processing payments.
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Usage Data, which includes information about how you use the Services and
Professional Services, your activity on
the Platform, booking history, user taps and clicks, user interests, time
spent on the Platform, details about user
journey on the mobile application, and page views.
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We also collect, use, and share aggregated data such as statistical or demographic
data for any purpose. Aggregated
data could be derived from your personal data but is not considered personal data
under law as it does not directly or
indirectly reveal your identity. However, if we combine or connect aggregated data
with your personal data so that it
can directly or indirectly identify you, we treat the combined data as personal data
which will be used in accordance with this Policy.
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What happens if I refuse to provide my. personal data?
Where we need to collect personal data by law, or under the terms of a contract
(such as the Terms), and you fail to
provide that data when requested, we may not be able to perform the contract (for
example, to provide you with the
Services). In this case, we may have to cancel or limit your access to the Services.
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HOW DO WE COLLECT PERSONAL DATA?
We use different methods to collect personal data from and about you including through:
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Direct Interactions. You provide us your personal data when you interact with us.
This
includes personal data you provide when you:
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create an account or profile with us; (ii) use our Services or carry out
other
activities in connection with the
Services;
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enter a promotion, user poll, or online surveys;
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request marketing communications to be sent to you; or
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report a problem with the Platform and/or Our Services, give us feedback or
contact
us.
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Automated technologies or interactions. Each time you visit the Platform or use the
Services, we will automatically collect Technical Data about your equipment,
browsing actions, and patterns. We collect this personal data by using cookies, web
beacons, pixel tags, server logs, and other similar technologies. We may also
receive Technical Data about you if you visit other websites or apps that employ our
cookies.
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Third parties or publicly available sources. We will receive personal data about you
from various third parties:
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Technical data from analytics providers such as Facebook and advertising
networks;
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Identity and profile-related Data and Contact Data from service
professionals, publicly available sources, etc.;
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Personal data about you from our affiliate entities.
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HOW DO WE USE YOUR PERSONAL DATA?
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We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data where
we need to provide you with the Services, enable you to use the Professional
Services, or where we need to comply with a
legal obligation. We use your personal data for the following purposes:
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to verify your identity to register you as a user, and create your user
account with us on the Platform;
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to provide the Services to you;
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to enable the provision of Professional Services to you;
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to monitor trends and personalise your experience;
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to improve the functionality of our Services based on the information and
feedback we receive from you;
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to improve customer service to effectively respond to your Service requests
and support needs;
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to track transactions and process payments;
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to send periodic notifications to manage our relationship with you including
to notify you of changes to the
Services, send you information and updates pertaining to the Services you
have availed, and to receive occasional
company news and updates related to us or the Services;
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to assist with the facilitation of the Professional Services offered to you,
including to send you information and
updates about the Professional Services you have availed;
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to market and advertise the Services to you;
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to comply with legal obligations;
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to administer and protect our business and the Services, including for
troubleshooting, data analysis, system
testing, and performing internal operations;
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to improve our business and delivery models;
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to perform our obligations that arise out of the arrangement we are about to
enter or have entered with you;
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to enforce our Terms; and
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to respond to court orders, establish or exercise our legal rights, or
defend ourselves against legal claims.
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You agree and acknowledge that by using our Services and creating an account with us
on the Platform, you authorise
us, our service professionals, associate partners, and affiliates to contact you via
email, phone, or otherwise. This is
to provide the Services to you and ensure that you are aware of all the features of
the Services and for related
purposes.
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You agree and acknowledge that any and all information pertaining to you, whether or
not you directly provide it to
us (via the Services or otherwise), including but not limited to personal
correspondence such as emails, instructions
from you, etc., may be collected, compiled, and shared by us in order to render the
Services to you. This may include
but not be limited to service professionals who provide or seek to provide you with
Professional Services, vendors,
social media companies, third-party service providers, storage providers, data
analytics providers, consultants,
lawyers, and auditors. We may also share this information with other entities in the
OTGCares group in connection with
the above- mentioned purposes.
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You agree and acknowledge that we may share data without your consent, when it is
required by law or by any court or
government agency or authority to disclose such information. Such disclosures are
made in good faith and belief that it
is reasonably necessary to do so for enforcing this Policy or the Terms, or in order
to comply with any applicable laws
and regulations.
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COOKIES
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Cookies are small files that a site or its service provider transfers to your
device's hard drive through your web
browser (if you permit it to) that enables the sites or service providers' systems
to recognise your browser and capture
and remember certain information.
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We use cookies to help us distinguish you from other users of the Platform,
understand and save your preferences for
future visits, keep track of advertisements and compile aggregate data about site
traffic and site interaction so that
we can offer you a seamless user experience. We may contact third-party service
providers to assist us in better
understanding our site visitors. These service providers are not permitted to use
the information collected on our
behalf except to help us conduct and improve our business.
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Additionally, you may encounter cookies or other similar devices on certain pages of
the Platform that are placed by
third parties. We do not control the use of cookies by third parties. If you send us
personal correspondence, such as
emails, or if other
users or third parties send us correspondence about your activities or postings on
the Platform, we may collect such
information within a file specific to you.
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DISCLOSURES OF YOUR PERSONAL DATA
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We may share your personal data with third parties set out below for the purposes
set out in Section 4:
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Service professionals to enable them to provide you with Professional
Services;
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Internal third parties, which are other companies within the OTGCares group
of companies.
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External third parties such as:
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trusted third parties such as our associate partners, and service
providers that provide services for us or on our
behalf. This includes hosting and operating our Platform, providing
marketing assistance, conducting our business,
processing payments and transaction-related processes, transmitting
content, and providing our Services to you;
analytic service providers and advertising networks that conduct web
analytics for us to help us improve the Platform.
These analytics providers may use cookies and other technologies to
perform their services;
other registered users on our Platform upon your request or where
you explicitly consent to such disclosure; and
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regulators and other bodies, as required by
law or regulation.
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We require all third parties to respect the security of your personal data
and to treat it in accordance with the
law. We do not allow our third-party service providers to use your personal
data for their own purposes and only permit
them to process your personal data for specified purposes and in accordance
with our instructions.
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YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA:
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Access and Updating your Personal Data:You hereby warrant that all personal data
that you provide us with is
accurate, up-to- date, and true. When you use our Services, we make best efforts to
provide you with the ability to
access and correct inaccurate or deficient data, subject to any legal requirements.
You can request OTGCares for a copy
of your personal data by sending an email to support@otgcares.com. OTGCares may take
up to 7 (seven) working days
respond to such request.
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Opting-out of Marketing and Promotional
Communications:When we send you marketing and promotional content through email, we
make best efforts to provide you
with the ability to opt-out of such communications by using the opt-out instructions
provided in such emails. You
understand and acknowledge that it may take us up to 10 (Ten) business days to give
effect to your opt-out request.
Please note that we may still send you emails about your user account or any
Services you have requested or received
from us.
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DELETION OF ACCOUNT AND PERSONAL DATA
Notwithstanding anything contained in the Terms, you may delete your account as well as
your personal data stored
with OTGCares by sending an email to
support@otgcares.com. OTGCares
may take up to 7 (seven) working days to process your request. Once your account is deleted,
you will lose access to all
Services. For avoidance of doubt, it is hereby clarified that all data with respect to
transactions performed by you on
the Platform will be retained in accordance with applicable law.
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TRANSFERS OF YOUR PERSONAL DATA
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We comply with applicable laws in respect of storage and transfers of personal data.
As a part of your use of the
Services, the information and personal data you provide to us may be transferred to
and stored in countries other than
the country you are based in. This may happen if any of our servers are from time to
time located in a country other
than the one you are based, or one of our vendors, partners, or service providers is
located in a country other than one
you are based in.
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By submitting your information and personal data to us, you agree to the transfer,
storage, and processing of such
information and personal data in the manner described above.
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DATA SECURITY
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We implement appropriate security measures and privacy-protective features on our
Platform including encryption,
password protection, call masking, and physical security measures to protect your
personal data from unauthorised access
and disclosure, and follow standards prescribed by applicable law.
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Where you have chosen a password that enables you to access certain parts of the
Services, you are responsible for keeping this
password secret and confidential. We will
not be responsible for any unauthorised use of your information, or for any lost,
stolen, or compromised passwords, or
for any activity on your user account due to such unauthorised disclosure of your
password. In the event your password
has been compromised in any manner whatsoever, you should promptly notify us to
enable us to initiate a change of
password.
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DATA RETENTION
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You agree and acknowledge that your personal data will continue to be stored and
retained by us for as long as
necessary to fulfil our stated purpose(s) and for a reasonable period after the
termination of your account on the
Platform or access to the Services to comply with our legal rights and obligations.
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In some circumstances, we may aggregate your personal data (so that it can no longer
be associated with you) for
research or statistical purposes, in which case we may use this information
indefinitely without further notice to you.
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BUSINESS TRANSITIONS
You are aware that in the event we go through a business transition, such as a merger,
acquisition by another
organisation, or sale of all or a portion of our assets, your personal data
[02:19:33am, 08/12/24] +91 9076020306:OTG
all or a portion of our assets, your personal data
might be among the assets transferred.
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USER GENERATED CONTENT
We invite you to post content on our Platform, including your comments, feedback, pictures,
or any other information
that you would like to be made available on our Platform. Please note that such content will
be available to all
visitors to our Platform and may become public. We cannot prevent such information from
being used in a manner that is
contrary to this Policy, applicable laws, or your personal privacy, and we disclaim all
liability (express or implied)
in this regard. Further, you agree to comply with all applicable laws in relation to the
content uploaded or otherwise
shared by you on our Platform. You understand and acknowledge that you will be solely
responsible for any information
published by you on our Platform that violates applicable laws.
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UPDATES TO THIS POLICY
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We may occasionally update this Policy. If we make changes to this Policy, we will
upload the revised policy on the
Platform or share it with you through other means, such as email. To the extent
permitted under applicable law, by using
our Platform after such notice, you consent to updates made to this Policy.
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We encourage you to periodically review this Policy for the latest information on
our privacy practices